Connected Health Centennial

★★★★★

[Update: Ive added a star because of Dr.Chad's eagerness to repair things by reaching out to me to validate my concerns and proposing a resolution on behalf of the clinic]
I have worked with about 6 different chiropractic doctors by now, and about 4 different massage therapists (2 male, 2 female) in my years of care at various offices. While Dr.Chad seems well educated, respectful, and good at what he does, I had a very sour experience with one of their massage therapists, Joaquin. Upon meeting him for the first time, he started off by not even introducing himself (I asked myself), just walking me back to his room, where he established that he didn't feel comfortable when I stood in a certain area. He asked me some pretty standard questions, like how I was feeling, if I'd been massaged before, and what kind of care I usually recieve. When I mentioned deep tissue, he immediately said he charges more for that. When I said that I would go with the regular services, he implied he would be putting in less effort if I chose that, and continuously pressured me throughout the entire session about upgrading to the deep tissue massage or returning for it next time. It was astounded with how pushy he was in the first place, and resorted to not saying anything when he brought it up (SO many times) or trying to be more assertive, but he should have respected my decision in the first place. He did not want to take no for an answer. He also claimed that whatever people I had worked with so far didn't know what they were doing like he did, not just comparing himself but putting down other professionals without even knowing them. Continuously he talked about how I MUST at least come back for a single deep tissue massage, and again reminded me at the end. I still feel sour about the whole thing and would not want another treatment from him, just because of the huge lack of unproffessionality. I don't know if his spiel just usually works on everyone else or what, because I see the other reviews for him seem positive. But I at least want my experience to be acknowledged and serve as a warning for those who may struggle to be assertive in conversations regarding costs/services. A patient should never have to continously argue about not upgrading to a more expensive service, and if the work a therapist does is good, it should speak for itself, not have to be convinced of....more

JB

Julie B

November 17, 2025